At Gnockface.com, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to be fair and transparent, outlining the circumstances under which refunds may be issued.

1. Eligibility for Refund:

We will consider refunds under the following conditions:

• Damaged or Defective Items: If the product received is damaged or defective, we will initiate a refund or offer a replacement upon verification.
• Incorrect Items: In the event of receiving the wrong item, we will gladly provide a refund or send the correct item.

2. Refund Process:

To request a refund, please follow these steps:

• Contact our Customer Support team at support@gnockface.com within [number] days of receiving the product.
• Provide detailed information about the issue, along with supporting photographs if applicable.
• Our team will review your request and guide you through the necessary steps.

3. Non-Refundable Items:

Please note that certain items are non-refundable, including:

• Clearance or Sale Items: All clearance or sale items are final and cannot be refunded.
• Gift Cards: Gift cards are non-refundable.

4. Processing Time:

Refunds will be processed within [number] business days of approval. The time it takes for the refund to reflect in your account may vary depending on your payment method.

5. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at care@gnockface.com.

Thank you for choosing Gnockface.com. We appreciate your trust, and our team is dedicated to ensuring a positive shopping experience for all our customers.